faq
Do you take preorders?
No
I made multiple orders, can I ship them together?
Possibly -- let us know asap by responding to your one of your order confirmations and include ALL orders numbers in the email.
Can I cancel my order?
Yes, however there is a 4% restocking fee and cancellations must be made within 12 hours of purchase. No cancellations will be accepted after 12 hours from purchase time.
Where is your studio based? Can I visit?
Our studio is in the Castleberry Hill neighborhood of Atlanta, GA. We are not open to the public, but we do have occasional studio sales where you can visit us in person. Our next open studio is planned for Summer 2023
Do you take commissions?
Not currently, but it is something I plan to offer in the future.
Do you ship internationally?
Yes, but please be aware Rose Grown is not responsible for import taxes or tariffs charged by the country of import.
Are your pieces dishwasher safe?
Yes, but hand washing is recommended to protect your piece for years to come.
Do you offer returns?
No; but if the item you receive does not match the description, please contact us within 1 week of receiving your order.
My item arrived broken. What do I do?
If you purchased "Route" insurance with your order, please file a claim here.
If you did not purchase insurance with your order, you may file a claim with the shipping provider you chose. Please retain all packaging from order. It may be necessary that you take the package and contents to a USPS or UPS location for the item to be reimbursed.
For orders placed with USPS, file a claim here.
For orders placed with UPS, file a claim here.
The mailer address is listed on your package label. The shipping date is when you received a shipping confirmation email. Input "0" for insurance fees paid.
My tracking information says that my package has been delivered, but I never received my order.
If you purchased "Route" insurance with your order, please file a claim here.
Rose Grown is not responsible for packages that are not received but are tracked as "delivered" -- it may mean your package was stolen. We highly suggest purchasing "Route" insurance at checkout, which will protect your purchase in the case of damage, delay or theft.
Sometimes tracking information is not accurate. We have seen instances when a package is reported as "delivered" but showed up at the destination up to 3 weeks later. Also, calling your local postal office might help track the item.
