site restock: June 7, 8pm EST ~~~ please expect delays in shipping!!! stay safe, stay home, we love you

FAQ

When is your next shop update?

Shop updates are announced at the top of this website and our my Instagram bio. If date is passed, then next update time is TBD

 

How often do you restock?

We restock about every 3 weeks.

 

Do you take preorders?

No

 

Where is your studio based? Can I visit?

Our studio is in the Castleberry Hill neighborhood of Atlanta, GA. We are not open to the public, but we do have occasional studio sales where you can visit us in person. 

 

Do you take commissions?

No

 

Do you ship internationally?

Yes, but Rose Grown is not responsible for import taxes or tariffs charged by the country of import.

 

Why does international shipping cost more than the item itself?

All shipping costs are calculated by UPS, based on the weight and size of the package + an additional fee for insurance. Ceramics require plenty of padding to ship them safely, which adds to the overall package size. The price also increases as the distance from origin to destination increases, of course. 

 

Is Goddessware dishwasher safe?

Yes, but hand washing is recommended.

 

Is Goddessware microwave safe?

Microwaving will not hurt your piece, but it can make it very hot. We recommended only microwaving pieces with handles. 

 

Do you offer returns?

No; but if the item you receive does not match the description, please contact us within 2 weeks of receiving your order.

 

My tracking information says that my package has been delivered, but I never received my order.

If your package is being delivered to an unsecure location, please purchase
"Signature Required" while shopping. Rose Grown is not responsible for packages that are not received but are tracked as "delivered" - sometimes tracking information is not accurate. We have seen instances when a package is reported as "delivered" but showed up at the destination up to 2 weeks later. Also, calling your local postal office might help track the item. Once the item is shipped out for delivery from Rose Grown, it is out of our hands.